CoachSplit Support
How can we help?
Get help with sign-in, team access, roster setup, training data, syncing, privacy, or anything else that is not working as expected.
Email CoachSplit
support@coachsplit.comWe aim to respond within two business days.
Send a support emailFaster help
What to include
Please include enough context for us to reproduce the issue:
- Whether you are a coach, assistant coach, or runner
- Your iPhone model, iOS version, and CoachSplit app version
- The text from Account > Copy Diagnostic Information, when available
- What you expected to happen and what happened instead
- The steps that led to the problem and any error message you saw
Do not email medical details, passwords, sign-in links, recovery codes, or unnecessary information about minors. Screenshots should hide sensitive runner information whenever possible.
Common topics
Quick guidance
I did not receive my sign-in link
Confirm that you entered the email connected to your CoachSplit account, then check spam or junk folders. Wait at least 60 seconds before requesting another link. Sign-in links are single use.
My team or roster is not updating
Open CoachSplit with a working internet connection and allow a moment for synchronization. If the issue continues, email us with the affected screen and the approximate time it occurred.
I need help importing a roster
Coaches can use the guided spreadsheet importer in the Coach Setup Portal. It accepts Excel and CSV files and shows a preview before making changes.
I want to report a bug or request a feature
Email a short description of the problem you are trying to solve. For bugs, include the steps to reproduce it. For feature ideas, tell us what would make coaching or logging easier.
I need to delete an account or request privacy help
Use the account-deletion option available in CoachSplit when possible, or email support from the address connected to the account. Read the Privacy Policy for more information.